Help centre
Return Policy
Not quite right? Here is how returns work.
Return window
If you are not happy with your order, contact us and we will talk you through your options.
Eligibility
Items must be unused and in their original condition and packaging. For hygiene reasons, opened beauty and personal care products may not be returnable.
How to start a return
Contact us with your order number and the item you would like to return. We will reply with the next steps.
Damaged or faulty items
If your order arrives damaged or faulty, contact us as soon as possible with your order number and a photo, and we will arrange a replacement or refund.
Refunds
Once your return is approved, your refund is issued to your original payment method.
Questions
Not sure whether your item can be returned? Contact us before sending anything back and we will help.
Still have a question?
Send us a message and we will get back to you as soon as we can.